Order support
Shipping
Clear information before payment and essential updates after ordering.
Destinations
The new store is prepared for four zones: Italy, the European Union, the United Kingdom and the United States. Actual availability and cost are shown at checkout for the delivery address.
Dispatch and delivery
Orders are prepared after payment confirmation. Estimated timing, free-shipping thresholds and carrier details are shown before purchase and repeated in the confirmation email.
Local duties or charges may apply to UK and US deliveries under destination-country rules and may not be included in the price.
Tracking
Once a parcel leaves, the team adds its tracking code manually and sends it by email. Please include your order number when requesting assistance.